Customer Relations

The Good News Is That The Problem Is Not Your Client…

Posted by in Customer Relations, Featured, Project Management, Web Design | 0 comments

The Good News Is That The Problem Is Not Your Client…

To be blunt, the real problem is NOT your client.  The real problem is YOU.  Yes, I know that is harsh, but it is actually very good news because you can’t do anything about how your clients are, but you can do quite a lot about you!  Clients are who they are, and they will never really change.  Some are great and some are not so great. All of your problems stem from two root issues, failed communication and failed leadership. Failed Communication Yes, this may seem obvious, of course there was failed communication, but surprisingly few do anything about it when the next website project...

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Charging by the Hour Sucks!

Posted by in Customer Relations, Featured, Project Management, Time Management, Tips, Web Design | 20 comments

Charging by the Hour Sucks!

Billing your web design projects by the hour sucks!  You know what I mean. “How many hours do I have left on my website project? Can you itemize that? What? Why did it take you so long to do this? My friend who made a website once says it should have only taken about 30 minutes, and you claim it took 2 hours?” Does this sound like a conversation you have had before? Squabbling over hours and minutes with a client can be enough to make anyone second guess their decision to become a web designer. There is a simple solution though… Don’t charge by the hour. Which of course raises...

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The First Priority of Every Web Designer!

Posted by in Basics, Customer Relations, Featured, Marketing, Web Design | 13 comments

The First Priority of Every Web Designer!

Here is what most web designers think their first priorities are. 1. Having a kick-butt computer 2. Having every possible graphic and web development program 3. Creating THE best portfolio ever 4. Getting lots of traffic to their website 5. Setting up a good office space 6. Learning every possible cutting edge Photoshop or jQuery trick 7. Being the first ever to do ___________ in HTML5 and CSS3 And so on and so forth… So, which do you think is the right answer?  What is most important? The correct answer is… none of the above.  They are all dead wrong.  You can have a mediocre...

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Web Design Projects Gone Wild: The Importance of Project Definition

Posted by in Customer Relations, Featured, Project Management, Time Management, Tips, Web Design | 29 comments

Web Design Projects Gone Wild: The Importance of Project Definition

Yesterday I had lunch with one of my best friends and all around stand-up guy, who also happens to be a web designer.  Like the complete geeks that we are, we spent the entire lunch discussing web design, a possible JV project, common pain points etc., but most of the conversation revolved around the difficulties with project definition and scope creep. I spend most of my days talking and working with web designers and developers, and  hands down this is THE most common problem that I hear across the board.  With that in mind, I thought the topic of defining the scope of a project would be...

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How to Work With Uncreative Customers

Posted by in Customer Relations, Project Management, Tips, Web Design | 2 comments

How to Work With Uncreative Customers

It can be a catch-22 to work with uncreative customers.  They are the clients who need our help the most, yet they are often the hardest clients for us to help.  If you find the one in 20 clients who really is ready and willing to trust your recommendations and not second guess everything you suggest, then they can be great.  Usually, whatever you make looks amazing to them. However, the majority of clients with no imagination or creative sense, which let’s face it, is a substantial amount of clients in general, usually have some vague idea of what they want — yet defining it can...

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